Your Privacy

This website is operated by simplyfitwales.  The privacy of our users is extremely important to us and we encourage all users to read this policy carefully because it contains important information regarding:

• Who we are

• How and why we collect, store, use and share personal information

• Your rights in relation to your personal information

• How to contact us and supervisory authorities in the event that you have a complaint

Who we are

Simply Fit collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply accross the European Union (including the United Kingdom) and we are responsible as a 'controller' of the personal information for the purposes of those laws.

The personal information we collect and use

The personal information you provide to us.

We collect any information you enter on our website.  This includes your name, email and phone number, as well as billing details.

Additionally we collect the IP address used to connect your computer to the internet, log in details and purchase history.

Personal information you provide about third parties.

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and shall consent on their behalf to the procesing of their personal data; shall receive any data protection notices on their behalf; shall consent on their behalf to the transfer of their personal data abroad.

Cookies and similar technologies.

A cookie is a small text file which is placed on your computer or electronic device when you access our website.   These can be used to track 'users' actions and activities and to store information about them.  We use these cookies on this website to identify registered members and to monitor and analyse traffic.  This information helps us to build a profile of our users.  Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use the site, we will ask whether you to consent to our use of  cookies.  If you do not, cookies will not be used.  Thereafter, you can opt-out of using cookies at any time or you can set your browser not to accept cookies.  However some of our website features may not function as a result.

For further information on cookies visit www.aboutcookies.org

How we use your personal information.

We collect information about our users to:

Provide and operate services - such as identifying users and managing their accounts, as well as processing user's bookings

Provide our users with ongoing customer assistance and technical support

Be able to contact our users with general or personalised service related notices and promotional messges

Create aggregated statistical data and/or inferredd non personal information, which we or or business partners may use to provide and improve our respective services

To comply with any applicable laws and regulations.

Who your information may be shared with.

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other 3rd parties.

Marketing and Communications

We may sometimes send you information via email about new classes or products that may be of interest to you. You can opt out any time (see "What rights do you have" below for further information) by contacting us using the details provided below.

We may also contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or to enforce national laws or any agreement we have with you.  For these purposes, we may contact you via email or telephone.

How long your personal information will be kept.

We will hold your name and address for 6 yers to satisfy UK tax law

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information. 1. Consent, 2. Contract.

Keeping your information secure.

Our company is hosted on the wix.com platform.  Wix.com provides us with an online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com's data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall.We have appropriate security measures in place to prevent personal information from being accidently lost, or used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.All direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint efford of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also have procedures in place to deal with any suspected data security breach.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure, for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfer of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent.

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide the consent for the processing of any personal information .

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights free of charge.  In summary those include the following.

Fair processing of information and transparency over how we use your personal information; Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address; Require us to correct any mistakes in your information which we hold; Require the erasure of personal information concerning you in certain circumstances ; Receive the personal information concerning you which you have provided to us, in a structured, comminly used and machine readable format and have he right to transmit those data to a third party in certain situations; Object at any time to processing of personal information concerning you for direct marketing; Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; Object in certain other situations to our continued processing of your personal information; Otherwise restrict our processing of your personal information in certain circumstances; Claim compensation for damages caused by our breach of any data protection laws.

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For further informatuion on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Informations Commisioners Office (ICO) on an individuals rights under the General Data Protection Regulations

http:/ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulations-gdpr/individual-rights/

If you would like to exercise any of these rights please contact us.

Do you need extra help?

If you would like this policy in another format (for example, audio, large print, braille) please contact us using the details below.

Changes to the privacy policy.

This privacy policy was last updated 19/04/24.  We reserve the right to modify this policy at any time, so please review it frequently.  Changes and clarifications will take place immediately upon posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated.

Contacting us.

If you have any questions about this policy or the information we hold about you, please contact us by email at

simplyfitwales@gmail.com

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